FAQ

Our upper weight limit is 16stone

All riding hats need to comply with the latest BS standard, All PAS 015 and VG1 (either must be kitemarked).

For those that do not have their own hat, you can hire from us for £1. Hats must be booked at the time of making your booking. These show under ‘Addons’.

If you bring your own, we will check that it meets this standard. If it does not, we will require you to wear a Ashe Green Riding hat which you can hire from us for £1.

Bookings for hat hire must be made at the time of booking as an 'Add On'.

If not booked before arrival, there may be a delay in you booking starting as staff will not be prepared to fit and will be subject to a £5 charge. 

When attending Ashe Green Riding to ride we require the following to be worn:

Head – All riding hats need to comply with the latest BS standard, All PAS 015 and VG1 (either must be kitemarked). For those that do not have their own hat, you can hire from us for £1. If you bring your own, we will check that it meets this standard. If it does not, we will require you to wear an Iken Bay Riding hat which you can hire from us for £1.

We recommend hair is tied up into a bun or low ponytail – avoid plaits/braids, clips and grips as these can be uncomfortable underneath a hat.

Top - T-shirts, polo shirts, jumpers. Not strapless or strappy. Waterproof coats when raining or during colder months (coats must be done up).

Legs - Loose trousers, jogging bottoms or thick leggings are most comfortable for riding. Tight jeans can be restricting. Shorts are not suitable. For regular riders you may want to invest in some riding tights, jodhpurs, or breaches (breaches if wearing long boots/chaps) but they are not essential.

Feet - You will need to wear boots with a small heel – not trainers. We have a small selection of boots that you can hire from us for £1.

Bookings for boot hire must be made at the time of booking as an 'Add On'.

If not booked before arrival, there may be a delay in you booking starting as staff will not be prepared to fit and will be subject to a £5 charge. 

Hands - Gloves are optional but recommended.

Jewellery – we ask jewellery is removed as it could snag of get stuck.

Cold weather - If riding with us during the winter months, be sure to wrap up warm with removable layers and a waterproof coat.

Lessons, Walkouts, Pony Club, Future Equestrians and Tiny Tots can all be booked via the website – click here

Larger walkout groups need to via Facebook Ashe Green Riding, email ashegreenriding@hotmail.com

To be able to make booking, you must first register an account and add everyone who wants to ride as a rider under your account. To add riders log into your account, select ‘my account’, select ‘manage riders’, and select ‘add a rider’.

If you cancel a booking with 48 hours + notice you will receive a full credit to your account. Cancellations made within 48 hours are not eligible for a refund.

If you need any assistance please contact us via Facebook Ashe Green Riding, email ashegreenriding@hotmail.com

Our address is Ashe Green Riding, Ivy Lodge Road, Campsea Ashe, Woodbridge IP13 0QB

All payments are taken via our website/app, when booking, to secure your slot.

All bookings are self-managed directly from you account. You can amend or cancel any booking. 

We operate a 48 hour cancellation notice period. Any bookings cancelled/amended with less than 48hours notice will not be refunded or creditied. 

If you cancel/amend a booking with more than 48hours notice, you will be given account credit to use on another booking. 

Account credit must be used within 1 year from issue. After 1 year, the credit will be removed (in alignment with our voucher T&C's). 

Account credit may be able to be refunded within the 1 year period. For a refund, please email us. Any refund will be subject to a 10% Admin Fee to cover the card processing fees we are charged for each transaction. 

We ask you to fill in a rider registration form on our website before you ride with us for the first time. This enables us to make sure we have the right details for you and for us to match you with the right horse or pony. If your details change then you must update them on our website before you ride again. Rider registration details can be found under ‘my account’ and then ‘manage riders’.

We aim to approve all rider registrations within 48hrs.

Being safe on and around horses is our highest priority and we take all reasonable care to provide suitable horses and ponies for all our clients. However, horses, like all animals, can be unpredictable and we advise you to take out full personal accident cover.

In the event that a rider is not capable of the riding required for a particular ride, we reserve the right to request that rider not commence and/or continue that ride. Determining the level of experience and/or suitability of a rider is at our sole discretion.

We reserve the right to refuse you to ride a particular horse/pony if we feel that the safety of the rider or horse is in question.

You reserve the right to change to another horse/pony, providing one is available, and it is practical and safe to do so.

Here at Ashe Green Riding we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us. When you book, we need to know your name, address, phone number and payment details. This allows us to process and fulfil your requirements. You have the option to withhold personal information that is not required for providing the service you have requested from us. Your details may be made available to Insurers and other concerned parties in the event of an accident or other incident.